Refund and Returns Policy

Effective Date: 04.06.2024

Introduction

Welcome to Baldane.com. We value our customers and strive to provide high-quality products through our dropshipping model. However, we understand that there may be occasions where you need to return a product or request a refund. This Refund and Returns Policy outlines the circumstances under which returns and refunds will be accepted and processed.

Important Notice

Baldane.com is a dropshipping site. For orders placed through this site, Baldane.com cannot be held solely responsible for issues arising with the products. While we aim to resolve all customer concerns satisfactorily, there are certain conditions under which refunds and returns can be accepted.

Acceptable Conditions for Refunds and Returns

We will accept product returns and process refunds under the following conditions:

  • Product Not as Described: If the product you received does not match the description provided on our website.
  • Incorrect Sizing: If the product dimensions are incorrect as compared to what was specified at the time of order.
  • Damaged or Defective Product: If the product is delivered in a damaged or defective state.
  • Non-Delivery: If the product was never delivered to you.

In order to process a return or refund under these conditions, we require adequate proof, such as photographs or other relevant documentation.

Return and Refund Process

  1. Request Submission: All return and refund requests must be submitted within 14 days of the product delivery date. Requests made after this period will not be accepted.
  2. Evidence Requirement: You must provide evidence to support your claim, including photographs of the product and any other relevant information.
  3. Evaluation: Once we receive your return or refund request, along with the necessary evidence, we will evaluate your claim.
  4. Resolution: If your claim meets the acceptable conditions, we will issue a return authorization and provide instructions for returning the product, if applicable.
  5. Refunds: Refunds will not be issued in cash. Instead, a store credit in the form of a gift voucher will be provided, which can be used for future purchases on our site.

Non-Refundable Situations

Please note that we do not accept returns or process refunds for the following:

  • Change of mind after purchase.
  • Minor variations in product color or design due to different display settings.
  • Products damaged due to misuse or improper handling by the customer.

Contact Us

If you have any questions or need assistance with your return or refund request, please contact our customer service team at:

Email: support@baldane.com

Last Updated

This Refund and Returns Policy was last updated on 04.06.2024

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25 Southern Avenue, USA.
Phone: (123) 4567 890
Fax: (123) 4567 890 22
Email: info@company.com

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